Contact

Tell us what you need and it goes to the right desk.

Specification questions, orders in flight, warranty claims, and samples all reach different people here. Pick the route below and you skip the queue.

Monday to Friday, 9:00 am to 5:00 pm ET
Start here

Six routes, six response times.

Two of these are not a form. Lighting design and trade accounts have their own intake, so we send you straight there.

01One business day
Specification support

Spec sheets, IES files, photometrics, driver compatibility.

02Own intake
Lighting design

Send drawings, receive a plan and fixture schedule.

Go to lighting design
03One business day
Order or shipment

Existing orders, lead times, tracking.

04Two business days
Warranty or damage

Fixtures that arrived damaged or failed in the field.

05Two business days
Trade program

Open a trade account for project pricing.

Go to trade program
06One business day
Samples and spec kits

Physical samples for a live project.

Ask a specification question.

Give us the fixture and the detail you need settled. Tick the box and the photometric files come attached to the reply.

Goes to
Our technical desk
Response
One business day
Reply from
info@nuordic.com
Specification detail
Goes straight to our technical desk. You get a copy of what you sent.
Location and visits

Come see the fixtures lit.

Showroom
By appointment

A visit covers lit fixture samples, finish and trim comparison, and beam angle and color temperature side by side, mounted at real ceiling heights rather than held in the hand.

Book a visit
Hours
Eastern time

Monday to Friday, 9:00 am to 5:00 pm. We serve North America, Europe, and Australia, so if you are writing from another timezone, use the form and a reply will be waiting when you open your inbox.

Documentation
Self serve

Spec sheets, IES files, installation guides, and CAD blocks sit on each product page. Pulling them yourself is faster than waiting on us, and they are the same files our designers work from.

Browse collections
Answered here

Most questions do not need an email.