Shipping and Returns

Where we ship

We ship throughout the United States and Canada. Duties and taxes for Canadian orders are calculated at checkout so there are no surprises at the door.

Lead times

Stock items ship within 2 business days. Configured fixtures are built to order; the lead time on the product page reflects current production and is confirmed with your order acknowledgment.

Project orders can be scheduled: tell us your required-on-site date and we will hold shipment to match it.

Carriers and tracking

Parcels ship by ground carrier with tracking emailed on dispatch. Long profiles and large orders ship by freight; a liftgate can be arranged for residential deliveries on request.

Receiving freight

Count pieces and note any damage on the delivery receipt before signing. Concealed damage must be reported within 5 business days with photos so we can claim with the carrier and replace your material quickly.

Returns

Stock items: returnable within 30 days in unused, resalable condition in original packaging. Contact us for a return authorization before shipping anything back; returns without an authorization cannot be processed.

Configured and cut-to-length products are manufactured for your order and are not returnable unless defective.

Refunds are issued to the original payment method within 5 business days of the return passing inspection.

Defective material

If something arrives defective or fails in service under warranty, write to info@nuordic.com with your order number and photos. We ship replacements ahead of receiving the return whenever we can.